Refund Policy

This policy applies to all purchases made online and in store. Nothing in this policy affects your statutory rights under Irish and EU consumer law.

1. Online Purchases

1.1 Faulty, Damaged or Incorrect Items

If an item purchased online is faulty, damaged, or not as described, you are entitled to a remedy under Irish consumer law.

Conditions

• The issue must not be caused by misuse, accidental damage, wear and tear, or incorrect installation.
• Proof of purchase is required.
• All returned items are inspected.

Remedies

Depending on the circumstances, we may offer a repair, replacement, or refund in line with consumer law.

Refunds

• The full item price will be refunded.
• The full delivery charge paid will be refunded, including next-day or express delivery if selected.
• Refunds are issued to the original payment method only.

Return Postage

• The customer is required to return the item.
• The customer is responsible for all return postage costs.
• We recommend using a tracked service. Items remain the customer’s responsibility until received.

1.2 Change of Mind – 14-Day Cooling-Off Period

For online purchases, you may cancel your order within 14 days of receiving the item, even if it is not faulty.

Conditions

• Items must be returned in resaleable condition.
• Customers may inspect items as they would in a physical shop.
• A deduction may be made where handling goes beyond what is necessary.
• Proof of purchase is required.

Refund Amount

• The item price will be refunded.
• The standard delivery charge will be refunded.
• Any extra cost for premium delivery options, such as next-day delivery, will not be refunded.

Return Postage

• The customer is responsible for all return postage costs.
• We are not responsible for items lost or damaged during return transit.

1.3 Non-Refundable Items Online

The following items are non-refundable, except where faulty:

• Custom-made or personalised items.
• Digital products once downloaded, activated, or accessed.
• Services that have already been fully provided.
• Sealed items that are not suitable for return for hygiene or safety reasons once opened, where clearly stated before purchase.

2. In-Store Purchases

2.1 Faulty Items

If an item purchased in store is faulty, you are entitled to a repair, replacement, or refund under Irish consumer law.

• Proof of purchase is required.
• Items will be inspected before any remedy is approved.
• Refunds are issued using the original payment method where possible.

2.2 Change of Mind

For in-store purchases, there is no automatic legal right to a refund if you change your mind.

Where a return is accepted, the following conditions apply:

• Items must be unused and in resaleable condition.
• Original receipt must be provided.
• Returns are subject to the conditions clearly displayed in store at the time of purchase.

In-store change-of-mind returns are eligible for store credit or exchange only. Cash or card refunds are not provided for in-store purchases.

2.3 Non-Refundable Items In-Store

The following items are non-refundable for change-of-mind returns, except where faulty:

• Cables, chargers, adapters, and similar accessories.
• Clearance or sale items.
• Custom-made or personalised items.
• Gift cards and vouchers.
• Digital products.
• Items clearly marked as non-refundable at the point of sale.

This does not affect your legal rights where an item is faulty.

3. Items Not Eligible for Refund or Exchange

This applies to both online and in-store purchases.

• The item shows signs of use, damage, or alteration beyond reasonable inspection.
• Security seals, serial numbers, or tags have been removed or tampered with.
• Parts, accessories, manuals, or packaging are missing.
• The return is outside the applicable return timeframe, including 14 days for online change-of-mind returns.
• The condition of the item makes it unsuitable for resale.

4. Prevention of Abuse and False Claims

• All returned items may be inspected before refunds are approved.
• Serial numbers and item condition may be recorded before dispatch.
• Photographs or videos may be requested to assess reported faults.
• Refunds may be refused where misuse, false claims, or misleading information is identified.
• Returns may be limited or refused for customers showing repeated or excessive return behaviour.
• Fraudulent or dishonest claims may result in refusal of refund and future orders being declined.

5. Refund Processing

• Refunds are processed within 14 days of receiving and inspecting the returned item.
• Refunds are issued to the original payment method only.
• Bank and payment provider processing times are outside our control.

6. Contact Before Returning

Please contact us before returning any item so we can provide return instructions. Unapproved returns may experience processing delays.