Terms & Conditions

Welcome to KilsoftTech. By using our website, placing orders, booking repairs, or using any of our services, you agree to the following Terms and Conditions.

1. General

KilsoftTech provides sales of electronics, accessories, repair services, and related technical support services.

• We reserve the right to update these terms at any time without prior notice.

2. Orders and Payments

• All orders placed through our website are subject to availability and confirmation of payment.
• Prices displayed are in Euro (€) unless otherwise stated.
• We reserve the right to cancel any order if pricing errors, stock issues, or fraudulent activity are detected.

3. Repair Services

• Customers are responsible for providing accurate information about their device and repair issue.
• Repair charges are separate from collection and return logistics fees.
• A diagnosis may be required before final repair pricing is confirmed.
• Customers are advised to back up all important data before submitting devices for repair.
• KilsoftTech is not responsible for loss of personal data during repair processes.

4. Collection and Return

• Shop drop-off and shop pickup do not require delivery charges.
• Home collection and home return may attract logistics fees depending on location and Eircode.
• Delivery times are estimates and may vary depending on workload and courier schedules.

5. Returns and Refunds

• Products may be eligible for return based on condition and company return policy.
• Damaged, used, or non-returnable items may not qualify for refunds.
• Refunds are processed after inspection and approval.
• Repair service fees may not be refundable once work has started.

6. Warranty

• Warranty coverage depends on the specific product or repair service provided.
• Physical damage, water damage, misuse, or unauthorized repairs may void warranty.

7. User Accounts

• Users are responsible for maintaining the confidentiality of their account details.
• Any misuse of accounts may result in suspension or termination.

8. Limitation of Liability

KilsoftTech shall not be liable for indirect, incidental, or consequential damages resulting from use of our services, products, or website.

9. Contact

For support, questions, or disputes, please contact us through our Contact page or official support channels.